TERMS OF EXCHANGE AND REFUND


The return of goods of proper quality is possible if its presentation, seals, factory labels, labels, consumer properties, as well as a document confirming the purchase of the specified product are preserved.


Exchange/refund online store (remotely)


You can exchange or refund a purchase made online (remotely) within 7 days* of receiving the product.

Refunds are made after deducting the amount of delivery and refund.

The implementation of the refund:

— Within 7 days* after receiving the order, fill out the refund request and attach it to the return package.

— Apply the product to the application for a refund. Pack your items in a factory bag or box.

— Send the parcel by any courier service to the address: 119454, Moscow, Prospekt Vernadskogo 12D, recipient IP «Bojgua D. V.», contact phone +79651417070. The cost of sending is not compensated.

— Send us an email: vozvrat@sodamoda.ru refund request, track number, and name of the courier service.

— After receiving and approving the product in our warehouse, the transfer of funds is carried out within 5 business days. To send the payment correctly, please fill in the full details in the refund form.

— In some cases, the refund of non-cash funds can take up to 30 banking days, depending on the speed of processing operations by the Bank.


Exchange/refund offline store


The product purchased in the offline store is returned to the same store within 14 days.
For a refund, you must provide a cash receipt and passport.

When paying with a Bank card, you must present the same card that you used to pay with.


Return of an online order to an offline store


You can do it within 7 days* in the offline store after receiving an online order in Moscow and St. Petersburg

The implementation of the refund:

— when paying by Bank transfer, the refund is made directly to the account from which the payment was made.

— if the order is paid in cash to the courier, the refund is made to the buyer’s Bank account

Refunds are made after deducting the delivery amount.


Please note that the refund of non-cash funds can take up to 30 banking days, depending on the speed of processing operations by the Bank.

*In accordance with paragraph 21 of the decree Of the Government of the Russian Federation of 27.09.2007 N 612 ″ on approval Of the rules for the sale of goods by remote means"